Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Do you have production bases in Southeast Asia?
Yes. We work with trusted manufacturing partners in both China and Southeast Asia to offer flexible sourcing and tariff advantages.
Can I get a sample?
Yes. We offer samples for testing. Sample fees may apply, but are refundable upon order. VIP customers can enjoy free samples (freight not included).
Which shipping methods do you support?
We offer express shipping (DHL, UPS, FedEx), air freight, and sea freight. We’ll recommend the best option based on your location and timeline
Do you provide design assistance?
Yes, our team can help with structure design and mockups based on your idea or sketch.
What’s your production lead time?
It usually takes 45 to 60 days depending on the order quantity and season.
Do you have any certifications?
Our factory is certified with BSCI, ISO9001, and our products comply with REACH, EN71, ASTM standards.
Can you ship directly to Amazon FBA or overseas warehouses?
Yes, we support labeling and direct delivery to Amazon FBA and other warehouses.
What payment methods do you accept?
We accept T/T (bank transfer), L/C, and PayPal (for samples or small orders).
Which countries do you export to?
We have shipped to over 100 countries including the USA, Canada, Germany, UK, Brazil, and Japan etc.
What is your Minimum Order Quantity (MOQ)?
For customized items, MOQ starts from 100 pcs per style/size.
How long does it take to get a quotation?
We usually respond with pricing within 24 hours. Complex projects may take slightly longer.
Can I customize my logo?
Absolutely. We support silk screen, heat transfer, rubber patches, woven labels, and laser engraving.
What is your OEM/ODM process?
Inquiry → Quotation → Sample → Feedback & Adjustment → Mass Production → Inspection → Delivery
How do you ensure product quality?
We follow strict QC procedures: incoming material inspection, in-process checks, and final inspection. Third-party inspections are welcome.
Do you accept small trial orders?
12.Yes, we support small trial orders starting from 100 pcs. Ideal for new businesses or market testing.
Can I customize the design or function of a product?
Yes. We can develop tactical, reflective, GPS-compatible, or no-pull designs as per your request.
How can I place an order?
Contact us via email, website form, or WeChat/WhatsApp with your requirements. We’ll get back with pricing and design solutions.
Can you help developing a new mold or product line?
Yes. We offer full mold-making and custom production services for exclusive product development.